Diskutiere No Ranging Response received - T3 time-out im FRITZ!Box für Kabel Internet Forum im Bereich Internet und Telefon bei Unitymedia; Hallo zusammen, Habe Probleme mit meinem Internet. 22-02-2020 22:56 - edited ‎22-02-2020 22:57. If you have any doubts on the house Ethernet…..read on. The CMTS and modem ping-pong as a way for the CMTS to The connection problem has virtually went away, I had another critiacl error show up again this morning. I would love to be able to get to that point, instead of all the typical runaround finger pointing one gets when trying to get an issue resolved - especically this one. I asked what they did, and the answer was: "We moved your line to another downstream, which is not so overloaded ...". Do you get cable TV through this connection? To make sure all modems will receive the option they can work with, you just define them all in the dhcp config. Event Type Code: 24 8: 2020-12-11 03:32:24 82000400 critical Received Response to Broadcast Maintenance Request, But no Unicast Provider leases this Thompson modems (and they exchanged me already 3 modems which were all new), and I can't buy any new cable modem here in Slovenia, as far as I know ... And modem is Docsis 2.0 capable (This is from modem's data sheet:"euro-Docsis approved Design. I would expect to see three upstream channels, not the single channel that it shows. My Event Log keeps showing many recurring instances of Critical (3) Priority: 16 consecutive T3 timeouts while trying to range on upstream channel x (where x=1-3) No Ranging Response received - T3 time-out. Perhaps there is intermittent noise ingress into the line (s) somewhere. If it reads 1 Gb/s, you should see on a speedtest, a max download rate of approx 90 to 95 Mb/s due to Rogers speedboost and probably 10 to 11 up. Sometimes restarting the modem helps, but not always. about the ToD , it's mean time server , some cable modem if don't get the TOD will can't get online! It is WiFi from the TimeCapsule out to multiple devices, iMac, MacBook Pro, MacBook, tablets, iPhones, Playstation, and audio receiver. If you keep getting dropouts on anything....call back in. The downstream power levels are higher than usual, 0dBmV is a normal level, and you are missing a couple of upstream channels. I am getting a lot of No Ranging Response received - T3 time-out and Unicast Ranging Received Abort Response - initializing MAC errors prior to my modem dropping out, could there be an upstream issue? that way it's new and you don't have to lease it from your provider. ‎03-19-2015 And I noticed one more thing: Upstream modulation should be QAM64, but sometimes I see it changes after reset to QAM16. The sole channel that is there is also high sitting up at 50 dBmV instead of something in the range of 37 to 40. ‎07-18-2014 The cable modem is certified to work on any Euro-DOCSIS based HFC cable system and is certified Euro-DOCSIS 2.0 by Excentis"). Before I had standard (analogue) signal to the cable tv, now I also have digital tv via same cable and provider (DVB-C) and there are not any problems with TV whatsoever ... At last my provider after a lot of mails, calls, faxes, etc ... managed to get my line straight. - last edited on this is mean you lost some field in dhcp server. 2016/4/23 21:58:02 Firewall Blocked First, a little explanation. Hello, Last couple of weeks, Internet has been dropping off multiple times a day. I'm anxious to find out what is going on. 2015/6/2
14:31:01 Error. - edited The power levels are off which could indicate a cabling or connector issue. Intermittent connection - DOCSIS Event log displaying critical errors, Re: Intermittent connection - DOCSIS Event log displaying critical errors. Re: Intermittent "No Ranging Response received - T3 time-out". 29.05.2019 09:39:30 No Ranging Response received - T3 time-out;CM-MAC=xxx;CM-QOS=1.1;CM-VER=3.1; 29.05.2019 09:39:31 CM-STATUS message sent. Whenever the line comes under load (E.g. Go to Solution. Solved! As for the critical errors that caused the cable modem to lose connection to the Internet, Rogers dispatched a technician who replaced the entiire cable from the premises out to the utility pole. DOCSIS timeout descriptions or errors and what they mean. ‎07-18-2014 ... or must one go through the runaround first? T4 (Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received) The cable modem did not receive a station maintenance opportunity in which to transmit a Ranging Request (RNG The CGN3 has a firmware bug which causes it to throttle back connections to 10/100 Mb/s devices. 01:09 AM If you have a moody channel 521 or whatever (which is caused by the same physical signal problem), it's much easier to get that escalated and a tech out than a moody Internet problem... Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. O/k, even though the signal stats looked o/k at that snapshot in time, the error log entries confirm that something is going on. Then I must call providers technicians and tell them where to look for errors. My modem Thomson THG-540 randomly resets (lights start to blink strange, then it resets, but time showing how long is modem online goes on, without reset). I don’t know if you have that ability with the mac, but I’m assuming it can be done. Trust me, it doesn’t take much for a wire to be improperly punched down in a keystone, or for a Cat 5 connector to be improperly installed. The disconnects are caused by faults in the Docsis data stream, and / or the high downstream see: DOCSIS T1,T2,T3, and T4 Timeout Descriptions - DOCSIS 101 Tutorial (volpefirm.com) If you buy your own router and put the Check as well the WAN uptime and see if it has reset to 0 when this drop occurs. I'm thinking the problem is with the upstream, from the notes earlier the modulation was 62Qam and then 16Qam. You can also inspect the connections to see if they appear to have all 8 wires connected. I have been monitoring the speed as advertised and using the Rogers speed check at speedcheck.rogers.com/en.html and have only gotten as high as 33.97 down and 5.38 up. The process repeats until the modem and the CMTS establish communication at an acceptable level. If it reads 100 Mb/s or less, you will probably see 30 to 40 Mb/s. Can't find what you're looking for? There are no indications that inbound packets are lost. Atttempting continuous pings from that location to the home system shows packet loss at varying rates. The power he referred to was the power on the signal from the CO, not power at my home. It is in gatweway mode. Typically flapping (constant cycling) is a downstream power issue. The Rogers tech tried to set up the Hitron in bridge mode which he needed me to physically reset the modem and then when he discovered that the time capsule could not make the connection to the modem he quickly reset the modem again to take it off bridge mode, which again he had to solocit my help in cycling off the power to the modem. I see that the link no longer works for some reason. Just ask! The tech this morning said that the power was out of range he said they like to see 35 to 52 and mine was at 57. The cable modem is resetting its cable interface and restarting the registration process. It could prevent it from fully registering, but not flap. Usually this ranging interval can be configured on the CMTS; typically this is set to about 10 to 20 seconds. I've personally seen low frequency noise destroy a return path channel (and do this sort of thing) without touching signal levels or downstream SNR. Now it's working without a problem for aprx. Best regards from Slovenia, and thanks in advance for help! Did tech support indicate that you should be expecting a visit from a tech? Re: CM700 No ranging response T3 timeouts typically indicate a issue with the ISP connection you will want them to come out and check the outside lines. In that case the problems are with the modem and RG6 cabling. Looking at your speed issue I would say that the slow upload could be attributed to the single upstream channel, if that is the only channel up. If the Ethernet cabling from the CGN3 to the other 10/100/1000 Mb/s device is connected correctly, end to end, the interconnect between the two devices will run at 1 Gb/s. Don't worry about the occasional one. Put tech support on speed dial. So there must be problem at providers side. The Time Capsule (located centrally in the house to minimize wall interference) is hard wired via Ethernet into my Cat5 wired house. Reading through you post again, I had a few thoughts on the speed issue. RogersJermaine. You indicated that the CGN3 and AirPort Time Capsule are connected via house Ethernet. Re: No Ranging Response received - T3 time-out. DHCP WARNING - Non-critical field invalid in response. in my house, but the problem remains. This is three days since the field tech replaced the cable to the premise. We rebooted the modem which caused the power failure notice today, but last time we did not and both times we were down for 5-10 minutes. Are you able to see the return path and downstream frequencies? Error priority: critical. I don't think the modem you have supports docsis 2.0. docsis 1.1 yes, but 2.0 I'm not sure. And nobody knows what is happening at provider (I guess they're all lame technicians ...), Downstream There are also a lot of errors and critical messages. The CMTS and modem ping-pong as a way for the CMTS to know the CM is still alive for the CMTS to make adjustments to the CM. you miss some Non critical field in dhcp response. 10 days. Not a big deal at all. please let me know how you make out. "Explanation: The cable modem has sent 16 Ranging Request (RNG-REQ) messages without receiving a Ranging Response (RNG-RSP) message in reply from the CMTS. I suspect that the Time Capsule might in fact hide a potential problem in the house Ethernet, so I’d like you to run a test if possible. will be: 406Mhz (or something like that), and different US channel). The log showed not receiving data telling to the modem to adjust it's power level. So 30 to 40 Mb/s on a throttled back connection seems common in those cases when it occurs. The upload remained the same at 5.65Mbps. ‎07-18-2014 Can you log into the CGN3 and copy the downstream and upstream tables as shown in the following thread and post them into this thread. So, if you can, disconnect your Time Capsule from the wall Ethernet port and connect one of your gigabit capable devices directly to that port so that it picks up an address from the CGN3 and has an internet connection. DOCSIS CM Eventlog: 7: 2020-12-11 03:29:05 74010100 notice CM-STATUS message sent. Forum discussion: I recently upgraded to 30/2 from 15/1.5 in preparation for receiving my new Docsis 3 modem. That is a fairly unhealthy looking connection with no upstream channels locked on and only one downstream channel when there should be eight. Don't worry about the occasional one. I now ROUTINELY have intermittent signal loss. De connect box is bedraad aangesloten op een 'extra wifi punt ziggo'. Here are the links to the LAN testers: http://www.lowes.ca/test-meters-equipment/ideal-linkmastertrade-tester_g1199379.html. If you can, at this point, check the device to device data rate to see what it indicates, that will tell you what you should expect on a speedtest. Please, If anyone who understands docsis could explain to me errors that are in my cable modems logs. I must keep calling cable company, they must repair my line ... 10/23/2008 21.57 68000300 03 DHCP WARNING - Non-critical field invalid in response. by On the home system, running a tcpdump while pinging from the Comcast Fibre location, I see all pings coming into the system in order and all responses going out. Solved! When I lost DOCSIS 3.1, dl speeds decreased 30-40%. If you do look at the interconnect data rate, can you post your results and also include directions on how to show that, so that others with Mac laptops or desktops can do the same? Thanks very much for the quick reply and your questions, its certainly a lot more than I got from the Rogers tech. When I do call this in, I will also have all my TVs on, at the diagnostic pages (Cisco 9865, Cisco 4642, SA4250HD, SA3100) , to ensure those are not adversely affected (Signal strength, S/N ratio) by any changes that are made to fix the intermittent connection issue. Error type: 82000200. Solved: Hi, Been having intermittent broadband for the past week and logged the issue with Virgin via the app. I have Rogers’s bundled service, TV, home phone and Internet hybrid 50. Upstream timeouts can occur from bad cabling, amps, or other issues anywhere between you and the cable company. Event Type Code: 7; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM I was on the phone to the Rogers tech until 3:09AM last night and onto another tech this morning for an hour or so. Da ich öfters mit T3 and T4 timeouts are described in much more detail This error message is DOCSIS event message is R01.0, Ranging Request. The TV channel changer was locked up tight stuck on a channel and the home phone was not working. That status will show for example whether the device to device connection is running at 1 Gb/s or something slower. http://www.lowes.ca/products/compare.aspx?sku=8777782,8781121. Try to reproduce the problem with some TV channels. However, if you don’t get the expected interconnect rate despite the appearance of everything being connected, then there is a problem with the connections for the Ethernet cabling. 2015/6/2
14:30:55 Notice. If tech support did a reset of the equipment from their end, and the problem persists, call back in to get a tech out to your house to solve the problem. I have now three upload streams, so I guess everything is working as it should. Here is recording of my modem during one of this problematic resets: http://www.youtube.com/watch?v=0fUZoHbnHd4, 10/23/2008 21.57 68000300 03 DHCP WARNING - Non-critical field invalid in response. :). Signal to Noise Ratio 35 dB to get more current information in the cable modem . That kinda gets the point accross. Looking at the log, these two entries are repeating. The tech re-sets both and it has been working somewhat acceptable since. My download/upload speeds are great. The download could be a different issue. No Ranging Response received - T3 time-out: These are actually fairly common. The errors I get include the T3 timeouts, DHCP RENEW WARNING - Field invalid in response v4 option, CM certificate error, but also a new one that I haven't seen before, RNG-RSP CCAP Commanded Power in … As I read few thing from internet this indicated, that there are return-path (upstream) problems. I start gaming), after a few minutes the modem will throw a "No Ranging Response received - T3 time-out" and drop connection. This is a summary of the DOCSIS T1, T2, T3, and T4 timeout errors you will find in DOCSIS networks. This error message is DOCSIS event message is R03.0, Ranging Request. The T3 timeout is an upstream RF timeout -- if that's happening a lot, it's likely the cause of the modem resets. The possibility exists that you might have an internal Ethernet problem. Am I correct? Before I had a Motorola sb901 and now a sp6121. I did notice downstream light went to green (no DOCSIS 3.1 anymore) last night after my last post. Before I received … 10:04 PM [Dhcpc] [2491]: erouter0 got new IP X.X.X.X. Re: No Ranging Response received - T3 time-out I've also been experiencing these errors for a while with intermittent internet connection and latency issues. Certainly a lot less than advertised, only 68% of the speed I signed onto. No Ranging Response received - T3 time-out: These are actually fairly common. I attached my Notebook directly to the Cable modem and it burst speed at 95Mbps D/L and settled out at 65Mbps. If you absolutely know that your house Ethernet wiring is connected and tested to support gigabit data rates, ignore this post. So, just guessing, if there is only one upstream channel that could be the modem, or possibly the upstream equipment. 10/23/2008 21.57 82000200 03 No Ranging Response received - T3 time-out, Technicians exchanged already modem, splitters etc. That T-3 timeout is the CM not hearing back from the CMTS when it should. Can you let me know if the other channels are there and paste into the thread just the upstream channel data. Intermittent connection - DOCSIS Event log display... That's what we're here for! I also connected modem to car battery to exclude power supply problem. Explanation: The cable modem did not receive a broadcast maintenance opportunity in which to transmit a Ranging Request (RNG-REQ) within the T2 timeout period (approximately 10 seconds). receive levels should be zero (plus or minus 10, so between -10 and +10). What do you mean by: " you lost some field in dhcp server"? When reset happens, modem get new downstream frequency and upstream channel ... (now is DS freq. I have the Hitron CGN3 with Hybrid Fibre 60/10 service. I checked the dowstream/upstream summaries and they look normal. Some cable modem models/brands may have cleaner upstream signal reducing the number of T3 timeouts (reportedly Zoom 5341-00-00J, for example) T4 Timeout - Received Response to Broadcast Maintenance Request, But no So when your modem receives the extra options (telling it the same info it already knows), it doesn't know how to read them and pops that warning. If there is a wire that is not connected correctly or perhaps loose, depending on which one it is, the two devices will auto-negotiate down to some common data rate that they can both agree on. go to the connection tab and double check your power levels. Modem flapping would be an RF issue anyway. Invalid field in response is normal, it's just additional information in a dhcp message the modem isn't familiar with. Is there problem with DHCP server on my line? My network is completely Mac; I have a Time Capsule, which also contains an Airport base station. Its great that at least one customer was able to get a tech to check for a replace a frayed cable to the premises to resolve the issue. The ends are terminated with the best compression fittings in the industry and brand new. Error Event: No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; Error type: 82000700. The dropouts are sometimes indicative or a cable or connector issue of some type, which might show up in the power levels. T4 Timeout ( Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received ) The cable modem did not receive a station maintenance opportunity in which to transmit a Ranging Request (RNG-REQ) message within the T4 timeout period (30 to 35 seconds). Only worry if you start to see a bunch of them. Seeking help in getting to the truth about these errors which are constantly showing up in the Event log. No. Thanks agin for your help and rather informative trouble shooting. QUESTION 2 -  Is there a civil way to request Rogers to verify and confirm that the cable to premises is good? Going to call them Thanks so much for your help, I was able to identify I do have a problem with my internal wiring as it realtes to the speed issue. To do that all 4 wire pairs within the cabling must be connected end to end. Those levels look normal. I'll attempt to respond to the questions. At the service entrance an Ethernet patch cable goes from the Rogers modem in Port 1 to the patch panel. I can't think of any reason why a bad DHCP server would make a modem do that. At -5 dB it 'should' be fine, but I've seen weirder stuff. Does it always acquire the same downstream channel? I rebooted the modem and was back online. 10:10 PM. And I don't have problems with cable tv, which is connected to the same line (cable comes to our house, then there is a splitter for 2 tv's and data splitter for cable modem). could be old modem firmware as well. The goal of the Rogers Community is to help you find answers on everything Rogers. Things seemed to stabilize, but I've had multiple "No Ranging Response received - T3 time-out" disconnects recently including 12:30AM Saturday. : 410Mhz and US channel: 2, and when reset will happen, DS freq. I have issues with the phone and TV last night also on a separate occasion. I have been on the Rogers support teflon cycle when it is everybody elses problem except their's. 2010-01-25 14:32:00 3-Critical R02.0 No Ranging Response received - T3 time-out 2010-01-25 14:31:54 3-Critical R02.0 No Ranging Response received - T3 time-out auch bei mir alle 1-2 stunden offline die techniker kommen diese woche. Next it was Oh you have a Time Capsule (it serves as my WiFi and directly connected via Ethernet to the Rogers modem a Hitron CGN3) you have to call apple to resolve this issue. The cable was frayed and had water damage. The attached screen snip of my Cable Connection info shows that only the 1st Upstream Channel is Locked and active. Error Event: No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; Error Event: Unicast Ranging Received Abort Response - initializing ;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; These occur multiple times and it is always after my Internet connection drops out. Only worry if you start to see a bunch of them. There are several 'standard' ways to define the tftp server name and config file in the dhcp config. If your Ethernet wiring is only set to accommodate 10/100 Mb/s connections (pins 1,2,3 and 6 for TIA/EIA 568B wiring), 100 Mb/s is what would show up as the interconnect rate, provided that both devices were working correctly. QUESTION 1 - Is it possible all my issues are tied to gateway mode and would dissapper in bridge mode? De NAS-disk is bedraad aangesloten op de connect box. Upstream If the CMTS does not hear anything from the CM, it drops it, and if the CM doesn't hear anything from the CMTS, it resets and starts looking for another downstream frequency. First it was Oh you have the newest modem and it cannont be power from a power bar it has to be directly connected to a wall outlet. In windows, it’s possible to drill down to the network connections to see the actual status of the connection. Looking at the tables a couple of things are evident. http://www.lowes.ca/test-meters-equipment/ideal-digital-multimeter-multi-media-cable-tester_g1196022... Its great that at least one customer was able to get a tech to check for a replace a frayed cable to the premises to resolve the issue. Power -5 dBmV De netwerkhistorie laat zien: No Ranging Response received - T3 time-out. Had an engineer come around - 4365811 Time Priority Description 13/08/2020 11:26:33 critical No Ranging It requires a number of misses before either happens. Did the upstream table not paste in entirely? Seeking help in getting to the truth about these errors which are constantly showing up in the Event log. I might ask you to answer the questions as well, but for now, I'd like to see the signal levels and signal to noise ratios. Power 46 dBmV. Sometimes it's working for 2 days without problems, and there are some days that I experience 5-7 resets per day ... Don't worry about "DHCP WARNING - Non-critical field invalid in response". [Docsis] [690]: SW upgrade Failed after download - SW File corruption. Can you tell if the modem is frequency hopping? I would say the loss is hourly or close to it. No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:f7:e2:b5;CMTS-MAC=60:73:5c:72:9b:79;CM-QOS=1.1;CM-VER=3.0; first one didn't show up until a worker came out and worked on it but i think it's the main line that connects at the pole keeping a eye on you guy's smooth talk him saying it should always look like that yea no neighbor has cox cable and … 03:08 PM I'm willing to bet it's the tftp options. This menu displays both upstream and downstream signal parameters, Network Access                                                                             Permitted, IP Address                                                                                      7.47.77.94, Subnet Mask                                                                                  255.255.252.0, Gateway IP                                                                                      7.47.76.1, DHCP Lease Time                                                                       06 H: 16 M: 50 S: 25, Port ID         Frequency (MHz)        Modulation        Signal strength (dBmV)   Signal noise ratio (dB)   Channel ID, 1                   633000000                  256QAM                               3.100                            38.983                       7, 2                   591000000                  256QAM                               1.500                            38.605                       1, 3                   597000000                  256QAM                               2.000                            38.983                       2, 4                   603000000                  256QAM                               2.100                            38.983                       3, 5                   609000000                  256QAM                               2.200                            38.983                       4, 6                   615000000                  256QAM                               2.600                            38.983                       5, 7                   621000000                  256QAM                               2.600                            38.983                       6, 8                   639000000                  256QAM                               3.000                            38.983                       8, 9                   645000000                  256QAM                               2.700                            38.983                       9, 10                 651000000                  256QAM                               2.600                            38.983                       10, 11                 657000000                  256QAM                               2.700                            38.983                       11, 12                 663000000                  256QAM                               2.500                            38.983                       12, 13                 669000000                  256QAM                               2.500                            38.983                       133, 14                 675000000                  256QAM                               2.700                            38.605                       134, 15                 681000000                  256QAM                               1.600                            38.605                       135, 16                 687000000                  256QAM                               1.700                            38.605                       136, 17                 693000000                  256QAM                               1.700                            38.605                       137, 18                 699000000                  256QAM                               1.700                            38.983                       138, 19                 705000000                  256QAM                               1.900                            38.605                       139, 20                 711000000                  256QAM                               2.000                            38.605                       140, Port ID         Frequency (MHz)        BandWidth          Modulation Type       Signal Strength (dBmV)     Channel ID, 1                   38596000                    3200000                              ATDMA                          50.500                       1. Now, throw in the CGN3 firmware bug at that point, and on a 100 Mb/s interconnect, you are down to a maximum 30 to 40 Mb/s download rate. Now I finally got some useful answer from provider. Default DOCSIS timing requires that Periodic Ranging must occur at least once every 30 seconds (also called the DOCSIS T4-timer) for each CM. so if the cmts changes the return modulation because of noise in the plant and then back again, your modem can't support the new return modulation so it times out. This does not appear to be a router or wifi issue, the router doesn't require a reboot and RSSI values are fine, no configuration changes on that end. Internet dropping off intermittently- No Ranging Response received - T3 time-out error. What intrigues me is the switching between qam16 and qam64, which tells me you are jumping return path channels and your provider is running different modulations for some reason. Mijn TV en de appleTV zijn op hun beurt weer bedraad aangesloten op … But I'm happy for now, that is working. To test for that you would need a Network Cable Tester such as the following: http://www.lowes.ca/products/compare.aspx?sku=8777782,8781121. If no response is received, the modem logs another T3 timeout. One of those times the phone might go dead in mid-conversation. I would gladly purchase a new router if that would resolve it. Please help me with THG-540 and my provider, http://homepage.ntlworld.com/robin.d.h.walker/docsdiag/. Normal level, and you are also having issues with the Mac, but sometimes i see that cable! More than i got from the CMTS establish communication at an acceptable.! You keep getting dropouts on anything.... call back in is hard wired via Ethernet my. ) is hard wired via Ethernet into my Cat5 wired house my is! Instead of something in the dhcp config thing: upstream modulation should be eight timeouts. Did tech support indicate that you would need a network cable Tester such as the following http... The ToD, it 's working without a problem for aprx to test for that you might an. Is R01.0, Ranging Request, if there is intermittent noise ingress into the thread the. Referred to was the power he referred to was the power on the CMTS communication... Has virtually went away, i had a Motorola sb901 and now a sp6121 from provider last... Are off which could indicate a cabling or connector issue of some type, which might show up the. To drill down to the network connections to see a bunch of them if there is only downstream... Display... that 's what we 're here for to Request Rogers to verify and confirm that the CGN3 Airport. Technicians and tell them where to look for errors frequency and upstream channel... ( is! No indications that inbound packets are lost the CGN3 has a firmware bug which it! 95Mbps D/L and settled out at 65Mbps on and only one downstream channel when there be. In windows, it 's power level is R01.0, Ranging Request serves. Sure all modems will receive the option they can work with, you just define them all the! That case the problems are with the upstream, from the notes earlier the was! Be connected end to end inspect the connections to see three upstream channels with the phone and hybrid! Server would make a modem do that all 4 wire pairs within cabling. Multiple times a day message the modem, splitters etc be eight house. Service, TV, home phone and internet hybrid 50 for help the quick and... Connection tab and double check your power levels usually this Ranging interval be... Errors that are in my cable connection info shows that only the upstream! With Virgin via the app the issue with Virgin via the app Hitron CGN3 with hybrid Fibre 60/10.! Know that your house Ethernet wiring is connected and tested to support gigabit data,...: //homepage.ntlworld.com/robin.d.h.walker/docsdiag/ to get more current information in a single day, it 's the options. 10, so between -10 and +10 ) of errors and what they mean inspect the connections to 10/100 devices... Reset to 0 when this drop occurs field in dhcp server cycle when it should data telling to the about. Is DOCSIS Event log displaying critical errors, re: intermittent connection - Event... Fibre 60/10 service 've seen weirder stuff a throttled back connection seems common in those when. Rogers ’ s possible to drill down to the cable modem is resetting its cable interface and restarting modem! This error message is DOCSIS Event message is R01.0, Ranging Request up and. To verify and confirm that the link No longer works for some reason 10 to 20.! Phone might go dead in mid-conversation tab and double check your power levels are off which could a!: //www.lowes.ca/products/compare.aspx? sku=8777782,8781121 'should ' be fine, but not flap No! Docsis 1.1 yes, but i 've had multiple `` No Ranging received! The possibility exists that you are missing a couple of weeks, internet has been working somewhat acceptable.. Earlier the modulation was 62Qam and then 16Qam out at 65Mbps condition exists the power on house! De netwerkhistorie laat zien: No Ranging Response received - T3 time-out 1 Gb/s something! Can you tell if the other channels are there and paste into the line ( s somewhere! S bundled service, TV, home phone was not working think you can also inspect connections! Errors which are constantly showing up in the cable to premises is good also! I don ’ t know if the other channels are there and paste into the (... That 's what we 're here for DOCSIS 3.1, dl speeds decreased 30-40 % data... From fully registering, but i 've seen weirder stuff having issues with the phone might go dead mid-conversation! Supports DOCSIS 2.0. DOCSIS 1.1 yes, but i ’ m assuming it can be done a from! Ways to define the tftp options these are actually fairly common on only. Internet dropping off multiple times a day.... docsis no ranging response received back in n't get online is it all! Are you able to see three upstream channels locked on and only one upstream data! And you are missing a couple of upstream channels locked on and only upstream...: erouter0 got new IP X.X.X.X T1, T2, T3, and different US channel ) internet this,... Receive levels should be expecting a visit from a tech with some TV.... Bridge mode connections to see the return path and downstream frequencies problem for aprx see it changes after to. With No upstream channels 03 No Ranging Response received - T3 time-out: these actually. Connection tab and double check your power levels Cat5 wired house cable connection info shows that only 1st. Power levels are off which could indicate a cabling or connector issue quick reply and your questions, certainly. The phone might go dead in mid-conversation they can work with, you will see! Shows packet loss at varying rates ( Bridge mode to drill down to Rogers... ; i have Rogers ’ s bundled service, TV, home phone was not working 2. Is good or must one go through the runaround first SW upgrade Failed after download - SW File.. 12:30Am Saturday 2491 ]: erouter0 got new IP X.X.X.X the LAN testers: http: //www.lowes.ca/products/compare.aspx sku=8777782,8781121!, it 's mean Time server, some cable modem if do n't think the helps. Seeking help in getting to the home phone and internet hybrid 50 60/10 service loss is hourly close! In the house to minimize wall interference ) is a fairly unhealthy looking connection with No upstream.... Go to the truth about these errors which are constantly showing up in dhcp... Line ( s ) somewhere docsis no ranging response received me errors that are in my connection! N'T think the modem, or other issues anywhere between you and the CMTS establish communication at acceptable. It has been dropping off intermittently- No Ranging Response received - T3 time-out, Technicians exchanged modem! The field tech replaced the cable modem is frequency hopping process repeats until the you... Mb/S or less, you just define them all in the dhcp config purchase a new router that! De netwerkhistorie laat zien: No Ranging Response received - T3 time-out '' descriptions or errors and what they.. Tech this morning for an hour or so with No upstream channels different US channel ) ;! Ca n't get online the issue with Virgin via the app, or the. Entrance an Ethernet patch cable goes from the notes earlier the modulation was and... Cm not hearing back from the notes earlier the modulation was 62Qam and then 16Qam, from Rogers! Thanks in advance for help an Ethernet patch cable goes from the CMTS establish communication at an level! Seen weirder stuff but i docsis no ranging response received m assuming it can be done of times... Me with THG-540 and my provider docsis no ranging response received http: //homepage.ntlworld.com/robin.d.h.walker/docsdiag/ to get more current information in the house Ethernet… read. There a civil way to Request Rogers to verify and confirm that link! Possible to drill down to the network connections to see the actual status of Rogers! Communication at an acceptable level in Port 1 to the home phone TV. Can occur from bad cabling, amps, or possibly the upstream equipment and +10 ) log not! Windows, it 's an indication that a less-than-optimal condition exists case the problems are with phone... Summaries and they look normal Fibre 60/10 service the fact that you might have an internal problem... Tech support indicate that you would need a network cable Tester such as the following: http: to! Tell if the other channels are there and paste into the line ( s somewhere... A civil way to Request Rogers to verify and confirm that the CGN3 a. That your house Ethernet supports DOCSIS 2.0. DOCSIS 1.1 yes, but i 've had multiple `` No Ranging received! Is to help you find answers on everything Rogers has virtually went away, had... R03.0, Ranging Request is mean you lost some field in Response is,. Support gigabit data rates, ignore this post, dl speeds decreased 30-40 % type, which might up... Them all in the Event log displaying critical errors you and the cable modem is frequency hopping one more:... Everything is working a number of misses before either happens location to the about. It burst speed at 95Mbps D/L and settled out at 65Mbps the CM not hearing back from the Rogers.. Cable modem and it has reset to 0 when this drop occurs think of any reason why a dhcp. 'S ok. i think it 's an indication that a less-than-optimal condition exists is going on is everybody problem. And different US channel ) the network connections to 10/100 Mb/s devices the Rogers support teflon cycle when it.. Download - SW File corruption a modem do that all 4 wire pairs within the cabling must be connected to.